1. Information We Collect
We collect the following types of information when you use MerchLine:
- Account information: name, email address, username, and password when you create an account
- Profile information: avatar, bio, and other details you choose to provide
- Transaction data: purchase history, order details, and shipping addresses
- Seller/vendor data: shop name, business information, and payout details for registered sellers and vendors
- Usage data: pages visited, search queries, and interactions with listings
- Device information: browser type, operating system, IP address, and device identifiers
2. How We Use Information
We use the information we collect to:
- Operate and maintain the MerchLine marketplace
- Process transactions and send order confirmations
- Verify seller and vendor identities
- Personalize your browsing experience and recommendations
- Communicate with you about orders, updates, and promotions
- Detect and prevent fraud, abuse, and security threats
- Improve our platform through analytics and research
- Comply with legal obligations
3. Cookies and Tracking
MerchLine uses cookies and similar technologies to:
- Keep you signed in to your account
- Remember your preferences and cart contents
- Understand how you use the platform
- Deliver relevant content and recommendations
You can manage cookie preferences through your browser settings. Disabling cookies may affect the functionality of certain features.
4. Third-Party Services
We use the following third-party services that may process your data:
- Supabase: authentication and database services
- Payment processors: to handle transactions securely
- Analytics providers: to understand platform usage
- Email services: to send transactional and promotional emails
These services have their own privacy policies governing the use of your information.
5. Data Sharing
We do not sell your personal information. We may share data in limited circumstances:
- Between buyers and sellers: shipping addresses and order details necessary to fulfill transactions
- With service providers: third-party vendors that help us operate the platform
- For legal compliance: when required by law, court order, or government request
- To protect rights: to enforce our Terms of Service or protect the safety of our users
6. Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Correct inaccurate or incomplete data
- Request deletion of your personal data
- Object to or restrict processing of your data
- Request a portable copy of your data
- Withdraw consent where processing is based on consent
To exercise any of these rights, please contact us using the information below.
7. Data Retention
We retain your personal data for as long as your account is active or as needed to provide you with our services. Transaction records are kept for a minimum of 3 years for legal and tax compliance purposes. When you delete your account, we will delete or anonymize your personal data within 30 days, except where retention is required by law.
8. Children's Privacy
MerchLine is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected data from a child under 13, please contact us immediately and we will take steps to delete the information.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify registered users of material changes via email or a prominent notice on the platform. The "Last updated" date at the top of this page indicates when the policy was last revised.
10. Contact
If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us.