Have a question, issue, or feedback? We are here to help.
For general questions about MerchLine, your account, or the platform, reach out to our support team.
If you have an issue with an order (item not received, item not as described, etc.), please first try to resolve it directly with the seller through our messaging system. If you cannot reach a resolution, contact our support team with your order number and details.
If you are a seller and need help with your shop, listings, or payouts, our seller support team can assist you. Please include your shop name in your message.
To report a listing that violates our policies, counterfeit merchandise, or other platform abuse, please contact us with the listing URL and a description of the issue. We take all reports seriously and will investigate promptly.
We aim to respond to all inquiries within 24-48 hours during business days. Priority is given to active order issues and safety reports.